CaaS is a terminology given in the telecom industry as Communication as a Service. The Voice-over-Ip (VoIP) follows the same delivery model. CaaS can offer enterprise user features such as desktop call control, presence, unified messaging, and desktop faxing. In addition to the enterprise features, CaaS also has a set of services for contact center automation that includes IVR, ACD, call recording, multimedia routing (e-mail and text chat), and screen pop integration.
Posted Date:- 2021-09-29 09:27:55